
Rates & Online Reservation
Reservation Policies
- Cancellations or changes to the reservation must be made in writing.
Deposits / Payments
- 100% - required 15 days before the guest's arrival date.
If the Lodge is completely reserved and we receive another reservation for the same dates, we allow the first reservation 3 days to confirm with the proper deposit. This deposit is non- refundable.
Reservations which are not guaranteed with a deposit within the limits established above are subject to cancellation without notice.
Cancellation
- Cancellation received more than 30 days prior to arrival date .........................refund 100%
- Cancellation received 30 - 15 days prior to arrival date .........................refund 50%
There is no refund for cancellations received less than 15 days prior to arrival date. The exception is, if we are able to sell the rooms a refund of 80% is given.
Contact
Arenal Observatory Lodge is a 3 STAR mountain lodge, according to the Costa Rican Tourism Institute (ICT), the highest rating a mountain lodge can receive. It is also categorized as a 4 BAND Ecolodge (out of a maximum of 5) in a program sponsored by the ICT to rate sustainability.
please contact us at: service@costaricareisen.com
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